QUALITY ASSURANCE POLICY

Nursing Solutions Limited operates a Quality Assurance process. The purpose of this process is to monitor the service it provides to you, establish your opinions and thoughts on the services provided, and to use all gathered information in a positive way to continually improve the delivery of its service to you.

The processes used include monitoring forms, questionnaires, compliments, complaints and comments.

Nursing Solutions Limited also uses feedback from other professional organizations in this procedure. It keeps in close contact with the client and documents any positive or negative comments in a communications book for evaluation.

It also receives feedback from its inspections with the Care Standards in Wales and from its Service Users and will take action on any recommendations given.

Nursing Solutions Limited is committed to providing its Service Users and Temporary Workers with a quality service. In order to monitor, assess and re-evaluate the service it provides it has developed a programmed which allows audit to take place in a variety of ways.

The Agency relies heavily upon good communications and feedback from its service users and workers in order to complete the audits necessary to evaluate its service.

• Nursing Solutions Limited supplies its Service Users with a questionnaire for completion on an annual basis. The Agency supplies the Service Users SAE for return of these questionnaires.
• Nursing Solutions requests the co-operation of its Service Users in the completion of Monitoring forms that give an accurate insight into the staff and service it provides.
• Nursing Solutions Limited supplies its workers with documentation for completion on a weekly basis. This documentation allows Nursing Solutions Limited to monitor work placements and identify any actual or potential problems.

Nursing Solutions Limited is constantly examining new avenues to in order to achieve a comprehensive audit of workers and services. Its aim is to maintain a quality service to its workers and Service Users. It uses information gained through these avenues to reassess and improve the whole service it provides.

• The Aims and Objectives of Nursing Solutions Limited
• The Agency is committed to the philosophy of its agreement with the RCN “To promote high standards in professional, educational and employment practices”.
• All working policies, procedures and guidelines that Nursing Solutions Limited employ are in accordance with the National Minimum Standards.
• Nursing Solutions Limited will provide a Workers Handbook to all its Healthcare workers which will also comply with the Minimum Care Standards.
• Nursing Solutions Limited is committed to providing a professional, quality service to its service users for which they will be fairly charged.
• Nursing Solutions Limited believes it pays its workers a fair remuneration for the assignments they undertake.
• The Agency is committed to treating any complaint in a swift, professional manner, adhering to its own Complaint, Grievance and Disciplinary policies, procedures and guidelines.
• Nursing Solutions Limited is a responsible Nurses Agency that believes in providing its Service Users with a high quality, reliable, professional service. This quality is measured and monitored by a variety of evaluation systems, i.e. service questionnaire, monitoring forms, direct feedback.
• Nursing Solutions Limited aims to offer its workers appropriate assignments that will reflect their individual knowledge, experience and ability.