Healthcare Recruitment Specialists and Providers

   

CONFIDENTIALITY POLICY

 

During your time with Nursing Solutions Limited it is likely you will become privy to certain confidential information resulting from your placements.

Nursing Solutions Limited informs all workers that a breach of confidentiality is a gross misconduct of duty and whether intentional or not, will be dealt with in a manner that reflects the seriousness of the situation.  This could result in being removed from the temporary Workers Register.                  

Due to the nature of the business of the Agency each care worker will be expected to sign a Confidentiality Statement.                                                                                           

The Law of Confidentiality states all information should remain confidential and should not be divulged, save where such information is disclosed in the proper course of your duties (see The Protection of Vulnerable Adults from Abuse policy).

An action for breach of confidence is based on the law of confidentiality and refers to the unauthorised disclosure or use, of information which is confidential in nature and which has been entrusted to a person in circumstances which either expressly or implicitly impose an obligation of confidentiality.

  Breaches of Confidentiality include:

Ø  Disclosing any details or information gained on placements concerning the patients/residents you have cared for, or the establishments you have worked in.

Ø  Disclosing information of your salary to anyone not connected with the agency.

Ø  Disclosing personal details without first obtaining consent from relevant person. 

Ø  Giving out information gained on one placement to another.

Ø  Disclosing any details of private conversations with managers.

Ø  Disclosing any information concerning the running of the Agency.

Ø  Disclosing any personal/private information gained concerning any other Agency worker.

Ø  Attempting to falsely or discredit the reputation of the Agency in any manner.

Ø  Attempting to falsely discredit the reputation of any agency worker. 

This list is not exhaustive.

Please be aware that when on placement if any information is divulged concerning any aspect of that placement, workers will not only be in breach of the agency’s’ policy on confidentiality but also the local policy of the placement they are on. This could result in action being taken against you by their management.

 (a)        If the agency is satisfied that the complaint has been resolved, both parties will receive a letter stating that this appears to be the case and that no further action is proposed. If appropriate, the worker concerned will be advised on how the problem might be avoided in the future and will be asked to confirm that action has been taken on this recommendation. 

(b). If having received a response from the worker concerned, the Agency is satisfied there is no case to answer, a reply to this effect will be sent to   both the complainant and the worker concerned.

(c) The worker will be reprimanded and given a warning about future conduct 

(d) The worker will be required to take a specified course of action and/or be given a written understanding as to the future conduct expected from the worker.

(e) That the worker should not be offered placements for a given period. 

(f)  That the offer of placements should be revoked permanently.        

(g)   If the complainant is not satisfied with the decision of the agency in respect of the above, he/she should state his/her reasons in writing and request the   matter to be submitted to the local Authority or Care Standards Commission who will consider the complaint on the basis of the evidence submitted.